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Customer Service & Sales Specialist with 8+ years in client engagement
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Competencies
Provided exceptional support in telecommunications, utilities, and emergency campaign contexts.
Engaged in cold calling, converting calls into sales, and maintaining client relationships.
Supported clients with account issues, scheduled technicians, and addressed technical inquiries.
Managed calendars for field teams, prioritized tasks, and coordinated outreach efforts.
Handled outbound campaigns for Medicaid and home improvement, enhancing service outreach.
Education
Languages
Summary
Dedicated customer service and sales professional with over 8 years of experience across telecom, utilities, and campaign support. Skilled in client engagement, problem resolution, scheduling, and relationship management, with a proven ability to manage diverse roles and responsibilities...
Key Achievements
- Managed diverse customer inquiries across multiple roles, enhancing service quality.
- Regained trust of canceled customers and supported technical issues for major service providers.
- Scheduled and coordinated field staff and technicians for emergency campaigns and services.
Experience
Customer Service and Sales
Provide exceptional customer service regarding electricity services, Evaluate customer eligibility for new electricity plans, Convert customer service calls into sales opportunities
Sales
Contact customers who canceled services to regain their trust, Provide support to AT&T phone users, Assist Grubhub drivers with issues
Customer Service and Sales
Assist customers with order-related issues via email support, Work on reputation management tasks, Conduct outbound calling campaigns for Medicaid insurance and home improvement services, Handle roadside assistance calls
Client Support Specialist
Serve as the first point of contact for clients in emergency campaigns, Collect and translate service details into job descriptions, Schedule technicians and manage calendars, Reach out to customers for estimates and approvals