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Gilberto
Customer Service and Sales
Contato
Competências
Demonstrated experience with Customer Service.
Demonstrated experience with Sales Representative.
Demonstrated experience with Cold Calling & Lead Generation.
Demonstrated experience with Client Relationship Management.
Demonstrated experience with Appointment Scheduling & Coordination.
Formação acadêmica
Idiomas
Resumo
Customer Service and Sales open to new opportunities
Experiência
Customer Service and Sales
Provide exceptional customer service regarding electricity services. Evaluate customer eligibility for new electricity plans. Convert customer service calls into sales opportunities
Sales
Contact customers who canceled services to regain their trust. Provide support to AT&T phone users. Assist Grubhub drivers with issues
Customer Service and Sales
Assist customers with order-related issues via email support. Work on reputation management tasks. Conduct outbound calling campaigns for Medicaid insurance and home improvement services. Handle roadside assistance calls
Client Support Specialist
Serve as the first point of contact for clients in emergency campaigns. Collect and translate service details into job descriptions. Schedule technicians and manage calendars. Reach out to customers for estimates and approvals
Customer Service & Sales
Handled high-volume, back-to-back inbound calls across multiple major retail electricity providers within the deregulated Texas energy market, including ReliantEnergy, Green Mountain Energy, and TXU Energy.. Resolved complex customer inquiries, provided support during power outages, and de-escalated high-tension calls independently, using supervisor transfers only as an absolute last resort.. Evaluated account eligibility to convert service calls into sales, secured plan renewals, and upsold value-added protection coverage such as surge protection plans.. Maintained professional communication and adaptability across service and sales functions.
Sales, Customer Retention
Represented AT&T and DirecTV, contacting former customers to regain their trust and convert them back into AT&T customers.. Provided support to AT&T phone users in the customer service department.. Worked with Grubhub, assisting drivers experiencing issues with customers or restaurants through chat and phone calls.. Worked from home during the Grubhub assignment.
Customer Service and Sales, Supervisor
Provided email support for Amuse customers with order-related issues and delivered clear resolutions.. Worked with the campaign manager on reputation management, reaching out to customers who had left negative reviews to rebuild trust in the brand.. Participated in outbound sales campaigns for Medicaid insurance and home improvement services.. Worked for PartsGeek, providing car-parts recommendations based on vehicle year, make, and model, and collecting customer payments.. Managed a team of 20 agents, provided feedback, and ensured they met weekly company goals.. Handled roadside assistance calls for Quest, gathered essential information, and coordinated customer support.. Contacted Rodeo Dental patients to remind them of six-month checkups, schedule appointments, and maintain records using Open Dental CRM.
Client Support Specialist, Virtual Assistant
Served as first point of contact for campaigns involving plumbing, HVAC, and electrical emergencies.. Collected and translated service details into job descriptions, prioritized urgent requests, scheduled technicians, and managed calendars for dispatching.. Contacted customers who had requested estimates, explained details, and secured approvals for scheduling.. Managed relationships with real estate and property management companies, including apartment communities and commercial accounts.. Contacted customers about yearly HVAC maintenance visits and encouraged renewals.. Identified residential homeowners and property management companies as potential new business opportunities.
Freelance Client Services & Appointment Setter
Qualified warm and cold prospects among real estate professionals across the US and Canada for high-ticket digital marketing campaigns.. Evaluated business capital requirements and scheduled one-on-one strategy demos with senior closers for leads meeting the minimum monthly budget threshold of $4,000.. Managed high-volume outreach and maintained accurate pipeline tracking.. Provided short-form video editing and copywriting support for creators and small businesses.. Crafted video scripts, applied visual storytelling techniques, and adapted narrative structures to brand identities and audience retention needs.