Experienced in delivering customer support across banking, insurance, travel, and telecommunications sectors, with a track record of supporting process improvements and quality assurance.
Provided customer support across multiple channels including phone, chat, and email for various industries.
Audited and evaluated customer interactions to ensure compliance and quality standards.
Handled verification of documents and support activities in insurance and travel domains.
Managed currency exchange operations and cash processes for international passengers.
Sutherland
Auditing incoming calls for bank services, Attention to details, Cross sales process, Providing detailed call incidences
Qualfon
Costumer service for an insurance campaign, Taking calls helping customers to upgrade their ensure policy for their cars, home and business, Tech support for the alarm devices
Allianz
Back office for travel insurance campaign, Reviewing official documents and websites in order to verify if the customer was eligible for insurance benefit, Outbound calls to customers and airlines or travel agencies
SITEL
Customer service via chat for banking application users, Simultaneous attention with up to three users, Customer service via Chat for online store users, including buyers, sellers and promoters
Not titled
High School
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Provided technical assistance for alarm devices and contributed to process enhancements.
Telat
Customer support via email for printing companies with clients all over the world, Helped create a new rubric for the evaluation of the campaign and its respective forms, Administrative activities to follow up on the incidents of the agents, Feedback and generation of sanctions for agents, Evaluation of calls for different campaigns within the company
Globo Cambio Foreign exchange
Currency exchange for national and foreign passengers within the AICM, Cash management, cash cut and tonnage, Management of more than 30 currencies, Bilingual customer service
Telvista
Cell phone campaign, provided customer service and technical support
TELETECH
Customer service for telephone, television and internet services
