Dedicated support agent with hands-on experience in technical troubleshooting, roadside assistance, insurance management, and sales. Adept at resolving customer issues, managing policies, and engaging clients through cold calling and direct outreach.
Handled customer inquiries, troubleshooting, and account management for improved user experience.
Assisted users with account access, password resets, and troubleshooting Drivewise and Milewise programs.
Supported insurance policy updates, including vehicle and driver management, for client account accuracy.
Provided emergency roadside help by dispatching tow services and replacing tires based on customer needs.
allstate
I would aid individuals by resetting their passwords and helping them access their accounts., Additionally, I would assist them with troubleshooting their Drivewise and Milewise programs.
allstate
I would provide assistance to individuals by dispatching a tow truck or arranging for someone to replace their tire., Based on the specific problem their vehicle is experiencing, I would offer the appropriate support to help them return to the road.
allstate
I will help individuals by either adding or removing vehicles from their insurance policies., Additionally, I will support them in removing drivers from their policies and adjusting their coverage for home or vehicle insurance.
High school diploma
Engaged in outbound and inbound sales efforts and initiated cold calls to generate leads and referrals.