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Customer Support & Insurance Specialist with versatile experience
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Competencies
Handled customer inquiries, troubleshooting, and account management for improved user experience.
Assisted users with account access, password resets, and troubleshooting Drivewise and Milewise programs.
Supported insurance policy updates, including vehicle and driver management, for client account accuracy.
Provided emergency roadside help by dispatching tow services and replacing tires based on customer needs.
Engaged in outbound and inbound sales efforts and initiated cold calls to generate leads and referrals.
Education
Languages
Summary
Dedicated support agent with hands-on experience in technical troubleshooting, roadside assistance, insurance management, and sales. Adept at resolving customer issues, managing policies, and engaging clients through cold calling and direct outreach.
Key Achievements
- Provided technical troubleshooting and account access assistance at Allstate, enhancing customer satisfaction.
- Supported roadside emergencies by dispatching tow trucks and arranging tire replacements, aiding customers in critical situations.
- Managed insurance policy adjustments including adding/removing vehicles and drivers, supporting policy optimization.
Experience
tech support
I would aid individuals by resetting their passwords and helping them access their accounts., Additionally, I would assist them with troubleshooting their Drivewise and Milewise programs.
Roadside Assistance
I would provide assistance to individuals by dispatching a tow truck or arranging for someone to replace their tire., Based on the specific problem their vehicle is experiencing, I would offer the appropriate support to help them return to the road.
Unlicensed agent
I will help individuals by either adding or removing vehicles from their insurance policies., Additionally, I will support them in removing drivers from their policies and adjusting their coverage for home or vehicle insurance.