Glen is a dedicated account manager with over 9 years of experience in sales, customer support, and client retention. Skilled in managing high-value accounts, exceeding sales goals, and implementing strategies that enhance loyalty and satisfaction. Proficient in CRM tools, customer service, and cross-functional collaboration.
Proficient in managing client accounts, ensuring satisfaction, and fostering long-term loyalty.
Skilled in achieving sales targets, upselling, and negotiating favorable terms with clients.
Experienced in developing and executing retention campaigns to reduce churn and enhance loyalty.
Capable of coordinating between teams to ensure seamless service delivery and issue resolution.
BetUS
Managed high-value client accounts, achieving and exceeding monthly sales goals.. Delivered exceptional customer support and implemented retention strategies to boost loyalty.. Collaborated with sales and marketing teams to optimize customer engagement efforts.
Concentrix S.A.
Oversaw client portfolios and ensured timely resolution of escalations.. Maintained documentation accuracy and coordinated cross-functional team communication.
Concentrix S.A.
Handled customer inquiries in English and Spanish with over 90% satisfaction ratings.. Provided product education and escalated technical issues efficiently.
CRI Online Sales S.A.
Led customer retention campaigns, reducing churn and improving service quality.
Bachelor’s Degree
Hi, how are you today? My name is Glenn Sanchez Astorga. I'm 43 years old. I live in Costa Rica. I was looking for a remote working option and I'm pretty sure I'll be a good fit for your company, so please consider me for this position. Thank you.
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Efficient in handling escalations and technical inquiries, ensuring prompt resolution.
