This is my profileContact via CazVid
Glen
Account Manager at BetUS with over 9 years in Customer Relations and Sales
Video resume
Contact
Competencies
Proficient in managing client accounts, ensuring satisfaction, and fostering long-term loyalty.
Skilled in achieving sales targets, upselling, and negotiating favorable terms with clients.
Experienced in developing and executing retention campaigns to reduce churn and enhance loyalty.
Capable of coordinating between teams to ensure seamless service delivery and issue resolution.
Efficient in handling escalations and technical inquiries, ensuring prompt resolution.
Education
Languages
Summary
Glen is a dedicated account manager with over 9 years of experience in sales, customer support, and client retention. Skilled in managing high-value accounts, exceeding sales goals, and implementing strategies that enhance loyalty and satisfaction. Proficient in CRM tools, customer service, and cross-functional collaboration.
Key Achievements
- Consistently exceeded monthly sales targets at BetUS, driving revenue growth.
- Implemented client retention strategies that increased customer loyalty and reduced churn.
- Managed high-value client portfolios, ensuring satisfaction and long-term partnerships.
- Streamlined client communication processes, improving resolution times and service quality.
- Maintained over 90% customer satisfaction ratings through effective support and education.
Experience
Account Manager / Sales Representative
Managed high-value client accounts, achieving and exceeding monthly sales goals.. Delivered exceptional customer support and implemented retention strategies to boost loyalty.. Collaborated with sales and marketing teams to optimize customer engagement efforts.
Account Manager & Back Office Specialist
Oversaw client portfolios and ensured timely resolution of escalations.. Maintained documentation accuracy and coordinated cross-functional team communication.
Customer Care Specialist
Handled customer inquiries in English and Spanish with over 90% satisfaction ratings.. Provided product education and escalated technical issues efficiently.
Retention & Customer Service Representative
Led customer retention campaigns, reducing churn and improving service quality.
Skills
Video Transcript
Video Transcript 1
Hi, how are you today? My name is Glenn Sanchez Astorga. I'm 43 years old. I live in Costa Rica. I was looking for a remote working option and I'm pretty sure I'll be a good fit for your company, so please consider me for this position. Thank you.