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Gonzalo
Facilities Coordinator with 5+ years in service management and coordination
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Competencies
Handled vendor assessments, estimates, and service scheduling to support facility operations.
Provided responsive support on rebate programs and handled inquiries via calls and emails.
Effectively interacted with clients, vendors, and internal teams to ensure service quality and follow-ups.
Utilized internal ticket systems to track and manage service requests timely.
Delivered English language instruction across various institutions, adapting content for different skill levels.
Education
Languages
Summary
Experienced in managing vendor relations, service requests, and delivering bilingual customer support, with a strong background in education and communication.
Key Achievements
- Coordinated services between offices and vendors to ensure timely delivery
- Managed service requests efficiently through internal ticket systems
- Maintained ongoing communication and follow-up on work orders
Experience
Facilities Coordinator
Coordinating the rendering of services needed by the offices with the Vendors, Managing service requests through an internal ticket system, Contacting Vendors for assessments and estimates, Following up on work orders until completion
Customer Service
Handling incoming calls regarding rebate status and program information, Providing website assistance for rebate processing, Interacting with consumers via email
Lead generator/ Screener
Contacting potential customers for auto insurance, Providing information on types of coverage, Collecting vehicle details for insurance quotes
English Teacher
Teaching English to beginners and advanced students, Conducting classes at companies and schools
English Instructor
Teaching English classes at various plants, Adapting lessons for different skill levels
English Teacher
Delivering English classes according to the established program, Creating exams and evaluating student progress