Dedicated professional with extensive experience in bilingual recruitment, customer support, and team supervision.
Specialized in bilingual talent acquisition, conducting interviews in both English and Spanish.
Provided technical and general customer support, with experience in cross-selling.
Supervised teams of up to 23 agents, overseeing performance and conducting performance feedback.
Handled candidate screening, interview conduction, contract signing, and onboarding process.
Foundever Mexico
In search of talent, Selecting the perfect staff with mass recruitment, Conducting interviews (80% English and 20% Spanish), Following up with the candidate every step of the way, Signing contracts and presenting them to the company until they are delivered on day 1 of training.
Tech Mahindra de México, S. de R.L. de C.V.
Bilingual customer service agent with customer service, cross-selling, and strong metrics performance.
Teletech
Bilingual customer service agent to assist and resolve customer technical issues.
AT&T
Responsible for 23 agents, Monitoring their performance, Providing feedback, Taking attendance, Holding team meetings to identify and work on areas for improvement.
Bachelor’s degree
High School Diploma
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Proficient in Word, Excel, and HR management software for recruitment and reporting.
