This is my profileContact via CazVidGuillermo
Customer Service Agent with 5+ years of diverse industry experience
Contact
San Salvador, San Salvador Department, El Salvador
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided support and resolved queries for customers, ensuring satisfaction.
SalesIntermediate
Engaged customers to promote products/services, contributing to sales targets.
LeadershipIntermediate
Supervised and trained team members to improve performance and team cohesion.
Technical SupportIntermediate
Handled technical issues for clients, providing troubleshooting assistance.
Critical ThinkingIntermediate
Analyzed situations to determine the best course of action in customer interactions.
Education
HIGH SCHOOL
Liceo Cristiano Reverendo Juan Bueno ̈Central ̈.
Completed Nov 2016
Languages
EnglishAdvanced
Summary
Experienced agent skilled in customer service, sales, and technical support with a background in training and supervision, committed to delivering quality service.
Key Achievements
- Managed multiple roles including customer service, sales, and technical support across three companies.
- Trained new agents in sales and customer service, contributing to team development.
- Supervised team members to ensure quality service delivery and retention.
Experience
AGENT / SUPERVISOR
Teleperformance
Jul 2017 - Jul 2020
Customer Service, Retention, Sales, Tech Support
AGENT / TRAINER
Concentrix
Aug 2020 - Oct 2023
Sales, Retention, Trainer (Sales & Customer Service)
AGENT
World Connection
Oct 2023 - Dec 2023
Tech Support
Skills
Customer ServiceSalesLeadershipTechnical SupportCritical Thinking
Published on CazVid - Jul 3, 2025