Guillermo - Customer Service Specialist with 4+ years of multi-channel support experience

Envigado, Antioquia, Colombiaen

Transitioned from call support to chat and email support at Concentrix Colombia, demonstrating adaptability and communication skills.

Handled billing concerns, debt collection, and customer inquiries, managing sensitive information efficiently.

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Summary

Experienced in multi-channel support, data analysis, and database management with a track record of improving customer satisfaction.

Video Resume

Key Achievements

Managed factory inventory, databases, and information at PirkaStone, illustrating role progression and diverse responsibilities.

Skills

Customer ServiceAdvanced

Provided multi-channel customer support, including call, chat, and email, resolving inquiries and complaints.

Data AnalysisIntermediate

Investigated and analyzed customer data to identify and resolve issues efficiently.

Database ManagementAdvanced

Managed databases and factory inventory, ensuring accurate and up-to-date information.

Communication SkillsAdvanced

Handled customer complaints and inquiries with strong soft skills, contributing to customer retention.

Technical Tools Proficiency

Experience

University Intern

PirkaStone

16/01/2024 - 11/07/2024

Customer service and sales, Management of factory inventory, Management of databases and information

Customer Service Representative (Voice, chat)

Konecta Multienlace S.A.S.

15/07/2024 - 16/12/2024

Call assistance, resolving customer inquiries, Customer retention with various assistance methods and maximize loyalty, Handled billing-related concerns, including processing customer payments, updating banking and check information, and managing payment methods, Performed debt collection by...

Customer Service Representative (Voice, chat, email)

Concentrix Colombia

13/01/2025 - 30/07/2025

Call assistance, resolving customer inquiries, Handled customer complaints, inquiries, and account issues using strong soft skills, Provided support through multiple channels: calls, chat, and email, Investigated and analyzed customer data to identify and resolve problems, Successfully transitioned...