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Guillermo
Customer Service Specialist with 4+ years of multi-channel support experience
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Competencies
Provided multi-channel customer support, including call, chat, and email, resolving inquiries and complaints.
Investigated and analyzed customer data to identify and resolve issues efficiently.
Managed databases and factory inventory, ensuring accurate and up-to-date information.
Handled customer complaints and inquiries with strong soft skills, contributing to customer retention.
Proficient in computer tools such as Excel, Word, and other related applications in a BPO environment.
Education
Languages
Summary
Experienced in multi-channel support, data analysis, and database management with a track record of improving customer satisfaction.
Key Achievements
- Transitioned from call support to chat and email support at Concentrix Colombia, demonstrating adaptability and communication skills.
- Handled billing concerns, debt collection, and customer inquiries, managing sensitive information efficiently.
- Managed factory inventory, databases, and information at PirkaStone, illustrating role progression and diverse responsibilities.
Experience
University Intern
Customer service and sales, Management of factory inventory, Management of databases and information
Customer Service Representative (Voice, chat)
Call assistance, resolving customer inquiries, Customer retention with various assistance methods and maximize loyalty, Handled billing-related concerns, including processing customer payments, updating banking and check information, and managing payment methods, Performed debt collection by...
Customer Service Representative (Voice, chat, email)
Call assistance, resolving customer inquiries, Handled customer complaints, inquiries, and account issues using strong soft skills, Provided support through multiple channels: calls, chat, and email, Investigated and analyzed customer data to identify and resolve problems, Successfully transitioned...