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Gustavo Canizales's avatar
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Gustavo Canizales

La Ceiba, Atlántida Department, Honduras

Customer Service & Project Management Specialist with 7+ years in client support and operations

  • Progressed from Customer Service Specialist to Floor Manager, overseeing campaign operations
  • Managed and coordinated interpreter appointments and logistics across multiple sectors
  • Maintained and updated company website and social media, supporting digital presence
Customer Service
Advanced
Delivered client support across healthcare, legal, and educational sectors
Team Leadership
Intermediate
Supervised campaign operations, supported team members, and managed reporting
Project Management
Intermediate
Managed planning, scheduling, budgeting, and personnel for multiple projects
Communication & Interpreter Skills
Advanced
Provided bilingual interpretation and facilitated effective communication among diverse stakeholders
Digital & Social Media Management
Intermediate
Maintained and updated company website and social media channels

Languages

Spanish
Native
English
2nd Language
See Full Skillset on CazVid
05/25/2021 - 09/26/2024
Customer Service Specialist
Linguava Interpreters
Provided support across sectors including hospitals, legal services, and education during the graveyard shift., Managed client communications via email and phone., Coordinated interpreter appointments and supported interpreters with logistics and reimbursement queries.
10/09/2017 - 11/13/2020
Customer Service Floor Manager
Caribbean Contact Center
Initially facilitated interactions between private insurance companies and clients aged 65+., Promoted to Floor Manager; oversaw campaign operations, supported the general manager, and managed reporting.
09/12/2016 - 10/06/2017
Webpage & Social Media Manager
Teleceiba Internacional
Maintained and updated the company website and managed social media presence., Performed programming tasks and provided audio support.
08/13/2013 - 09/07/2016
Project Manager & Interpreter
SERVITECR
Managed multiple projects, including planning, scheduling, budgeting, and personnel., Acted as an English/Spanish interpreter for communication between clients, staff, and management.
View Complete Work History
🎓
Universidad Tres de Febrero / Full Sail University
BSc in Sound Engineering & Music Production / Acoustical Consultant in Noise Control
Completed 12/14/2020
See Education & Certifications
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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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