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Customer Service Specialist
Contact
Competencies
Delivered client support across healthcare, legal, and educational sectors
Supervised campaign operations, supported team members, and managed reporting
Managed planning, scheduling, budgeting, and personnel for multiple projects
Provided bilingual interpretation and facilitated effective communication among diverse stakeholders
Maintained and updated company website and social media channels
Education
Languages
Summary
Experienced customer service and project management professional with over 7 years in client support, team oversight, and digital communication. Skilled in bilingual interpretation, coordination, and digital content management.
Key Achievements
- Progressed from Customer Service Specialist to Floor Manager, overseeing campaign operations
- Managed and coordinated interpreter appointments and logistics across multiple sectors
- Maintained and updated company website and social media, supporting digital presence
Experience
Customer Service Specialist
Provided support across sectors including hospitals, legal services, and education during the graveyard shift., Managed client communications via email and phone., Coordinated interpreter appointments and supported interpreters with logistics and reimbursement queries.
Customer Service Floor Manager
Initially facilitated interactions between private insurance companies and clients aged 65+., Promoted to Floor Manager; oversaw campaign operations, supported the general manager, and managed reporting.
Webpage & Social Media Manager
Maintained and updated the company website and managed social media presence., Performed programming tasks and provided audio support.
Project Manager & Interpreter
Managed multiple projects, including planning, scheduling, budgeting, and personnel., Acted as an English/Spanish interpreter for communication between clients, staff, and management.