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Harvey
Client Service and Support Agent for Apple Computer Co.
Video resume
Contact
Competencies
Demonstrated experience with MS Office.
Demonstrated experience with Microsoft Word.
Demonstrated experience with Microsoft Excel.
Demonstrated experience with PowerPoint.
Demonstrated experience with Outlook.
Education
Languages
Summary
Client Service and Support Agent for Apple Computer Co. open to new opportunities
Experience
Client Service and Support Agent for Apple Computer Co.
Received extensive training in client service and support.. Provided technical support to clients involving their cell phones, tablets, and computers.. Required extensive knowledge of computer hardware and software to resolve client problems.. Maintained client service records and databases.. Maintained effective communication and coordination with clients to ensure client satisfaction.
Bookkeeping and Quickbooks data entry
Responsible for recording financial transactions for clients, using Quickbooks.. Registering transactions in client bank accounts, Paypal transactions, and performing financial reconciliations as directed by clients.
Administrative Assistant
Performed client service and support tasks.. Performed general administrative tasks.. Performed correspondence and generated reports.
Administrative assistant
Quickbooks data entry.. Responsible for ensuring the proper functioning of the organization by performing administrative tasks and writing corresponding reports.. Responsible for recording the financial transactions of the entity, using Quickbooks online, for example, registering transactions in bank accounts, paypal and carrying out reconciliations of the assigned accounts.
Technical support and customer service agent
Identifies, investigates, provide technical assistance and answers to users questions and resolves users problems assisting users by troubleshooting problems with celphones, tablets, computer hardware or software.
Freelancer
Bookkeeper part-time
Skills
Video Transcript
Video Transcript 1
When I manage multiple tasks at the same time, occur when I was assisting customers over the phone, at the same time in separate windows, input the customer request and research the issue while asking them probing questions. Depending on the specific case, the details provided by the customer helped me conduct more accurate and resolve the problem more quickly.
Mercadologo
Hello, my name is Jharvedira, I am from Masayani, Krawa. I am planning for the NGC Leads, Bairpura Systems, so I think I am the perfect match to this position because I had about one year's experiences as an insurance assistant. Plus, I have almost two years' experiences like a customer support advisor. In the health center industry, I understood that it was most important to the company to be a very upset and not all kind of...