A dedicated customer service and sales professional with over 13 years of diverse experience in the call center industry, including supervisory and quality assurance roles.
Handled customer inquiries, provided solutions, and maintained high customer satisfaction levels.
Performed outbound sales calls, booked appointments, and closed sales opportunities.
Managed team operations, supervised agents, and ensured process adherence.
Monitored call quality, provided feedback, and implemented process improvements.
Adapted to various roles within the call center, demonstrating versatility and proactive engagement.