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Harvy
Customer Service & Sales Specialist with 13+ years in Call Center Industry
Video resume
Customer service
I have been working on the call center industry for over 12 years. I have the experience and proactively needed.
Contact
Santiago de Cali, Valle del Cauca, Colombia
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Handled customer inquiries, provided solutions, and maintained high customer satisfaction levels.
Sales & TelemarketingAdvanced
Performed outbound sales calls, booked appointments, and closed sales opportunities.
Operations ManagementIntermediate
Managed team operations, supervised agents, and ensured process adherence.
Quality AssuranceIntermediate
Monitored call quality, provided feedback, and implemented process improvements.
Multitasking & Role FlexibilityAdvanced
Adapted to various roles within the call center, demonstrating versatility and proactive engagement.
Summary
A dedicated customer service and sales professional with over 13 years of diverse experience in the call center industry, including supervisory and quality assurance roles.
Key Achievements
- Gained versatile experience in roles including telemarketing, customer service, collections, and operations management.
- Progressed through various roles such as sales agent, customer service representative, supervisor, and QA.
- Accumulated over 12 years of proactive experience in the call center industry, demonstrating dedication and adaptability.
Skills
Customer ServiceSales & TelemarketingOperations ManagementQuality AssuranceMultitasking & Role Flexibility
Published on CazVid - May 17, 2026