September 2012 - February 2024
Technical support representative
Amazon
Kindle Tech Support for Spain, North America and Mexico customers., Customer Service Support for Amazon Games Spain, Amazon.es, Amazon Digital Products., Identify, explain, and resolve customer issues with effective communication., Experience escalating issues through internal ticketing systems for further resolution and follow up., Professional experience in understanding cultural nuances and communication specific to Spain., Ability to adapt content and messages to a Spanish (Spain) audience.
August 2012 - September 2012
Technical support representative
Teleperformance, Microsoft
Technical support for PC Safety Answer Desk., Identify, explain, and resolve customer issues with effective communication.
November 2011 - June 2012
Advertising designer assistant
B.I.S. Group
Design and advertising presentation., Identify, explain, and resolve customer issues.
March 2010 - November 2011
Customer service and technical support representative
Convergys, Comcast
Technical support and Customer service for internet and phone services., Identify, explain, and resolve customer issues.
2nd semester 2009
Massagist
Beauty Salón Creativa
Employment of technical manual movements with therapeutic and relaxing purposes by appointment.
1st semester 2009
Massagist
Architecture & Urbanism School, I.T.C.R.
Employment of massage movements with relaxing purposes for students and teachers.
2008 - Up to date
Massagist
Own Business
Employment of technical manual movements with therapeutic and relaxing purposes.
July 2007 - February 2008
Architectural draftsman
DITECO
Architectural drawing assisted by computer., Photomontages using Photoshop.
2006 - 2009
University Student Assistant
Instituto Tecnológico de Costa Rica
Different student jobs like: architecture lab assistant, Casa Cultural Amón Assistant.