Profesional con experiencia en soporte técnico y atención al cliente en plataformas digitales y servicios, con habilidades en comunicación intercultural y diseño básico.
Experiencia en identificación, explicación y resolución de problemas para clientes en variados sectores.
Capacidad para asistir en resolución de incidencias técnicas y soporte en plataformas digitales.
Hábil en adaptar contenidos y mensajes para audiencias específicas, como la española y norteamericana.
Experiencia en diseño de presentaciones y apoyo en publicidad con herramientas básicas de diseño.
Amazon
Kindle Tech Support for Spain, North America and Mexico customers., Customer Service Support for Amazon Games Spain, Amazon.es, Amazon Digital Products., Identify, explain, and resolve customer issues with effective communication., Experience escalating issues through internal ticketing systems for further resolution and follow up., Professional experience in understanding cultural nuances and communication specific to Spain., Ability to adapt content and messages to a Spanish (Spain) audience.
Teleperformance, Microsoft
Technical support for PC Safety Answer Desk., Identify, explain, and resolve customer issues with effective communication.
B.I.S. Group
Design and advertising presentation., Identify, explain, and resolve customer issues.
Convergys, Comcast
Technical support and Customer service for internet and phone services., Identify, explain, and resolve customer issues.
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