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H

Hassan

Technical support representative

Contato

Cartago, Cartago Province, Costa Rica
Disponível na CazVid
Contato pela CazVid

Competências

Atención al clienteAvanzado

Experiencia en identificación, explicación y resolución de problemas para clientes en variados sectores.

Soporte técnicoIntermedio

Capacidad para asistir en resolución de incidencias técnicas y soporte en plataformas digitales.

Comunicación interculturalIntermedio

Hábil en adaptar contenidos y mensajes para audiencias específicas, como la española y norteamericana.

Diseño y presentación visualPrincipiante

Experiencia en diseño de presentaciones y apoyo en publicidad con herramientas básicas de diseño.

MassoterapiaPrincipiante

Aplicación de movimientos terapéuticos con fines relajantes y terapéuticos en contextos personales y laborales.

Idiomas

SpanishNative

Resumo

Profesional con experiencia en soporte técnico y atención al cliente en plataformas digitales y servicios, con habilidades en comunicación intercultural y diseño básico.

Principais conquistas

  • Gestionó soporte técnico y atención al cliente para diversas plataformas y culturas, adaptándose a diferentes mercados.
  • Desarrolló habilidades en resolución de problemas y comunicación efectiva en entornos multiculturales y multilingües.
  • Asumió roles variados en soporte técnico, diseño publicitario y atención al cliente, demostrando versatilidad y compromiso profesional.

Experiência

Technical support representative

Amazon
September 2012 - February 2024

Kindle Tech Support for Spain, North America and Mexico customers., Customer Service Support for Amazon Games Spain, Amazon.es, Amazon Digital Products., Identify, explain, and resolve customer issues with effective communication., Experience escalating issues through internal ticketing systems for further resolution and follow up., Professional experience in understanding cultural nuances and communication specific to Spain., Ability to adapt content and messages to a Spanish (Spain) audience.

Technical support representative

Teleperformance, Microsoft
August 2012 - September 2012

Technical support for PC Safety Answer Desk., Identify, explain, and resolve customer issues with effective communication.

Advertising designer assistant

B.I.S. Group
November 2011 - June 2012

Design and advertising presentation., Identify, explain, and resolve customer issues.

Customer service and technical support representative

Convergys, Comcast
March 2010 - November 2011

Technical support and Customer service for internet and phone services., Identify, explain, and resolve customer issues.

Massagist

Beauty Salón Creativa
2nd semester 2009

Employment of technical manual movements with therapeutic and relaxing purposes by appointment.

Massagist

Architecture & Urbanism School, I.T.C.R.
1st semester 2009

Employment of massage movements with relaxing purposes for students and teachers.

Massagist

Own Business
2008 - Up to date

Employment of technical manual movements with therapeutic and relaxing purposes.

Architectural draftsman

DITECO
July 2007 - February 2008

Architectural drawing assisted by computer., Photomontages using Photoshop.

University Student Assistant

Instituto Tecnológico de Costa Rica
2006 - 2009

Different student jobs like: architecture lab assistant, Casa Cultural Amón Assistant.

Habilidades

Atención al clienteSoporte técnicoComunicación interculturalDiseño y presentación visualMassoterapia
Publicado na CazVid - 3 de jul. de 2025
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Contato Hassan