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Fraud and Customer Service Professional with 8+ years of industry experience
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Competencies
Provided proactive support, multitasking, and effective communication to ensure customer satisfaction.
Monitored accounts and analyzed transactions to identify and prevent fraudulent activities.
Tracked shipments, coordinated with carriers, and resolved operational issues to ensure SLA compliance.
Proficient in Microsoft Office, Google Workspace, and Excel for reporting and documentation.
Assertive communication and proactive engagement with clients and internal teams.
Education
Languages
Summary
Experienced professional with a strong background in customer support, fraud detection, and logistics coordination across retail and banking sectors.
Key Achievements
- Identified and prevented fraudulent transactions at Macy's and Bloomingdale's.
- Advised clients on payment plans, maintaining compliance and positive relationships at Scotiabank.
- Coordinated shipment tracking and maintained SLA compliance for major clients at DB Schenker and USA TRUCK.
Experience
Fraud Advisor
Identified and prevented fraudulent transactions through account monitoring and analysis., Verified customer activity and resolved fraud claims efficiently., Ensured strict adherence to confidentiality and data security standards.
Collections Advisor
Advised clients on the creation of payment plans, ensuring compliance with internal policies and preserving positive client relationships.
Logistics Coordinator
Conducted continuous shipment tracking and monitoring for key strategic clients such as Apple, Clorox, Coca-Cola, Amazon, and Microsoft, ensuring full visibility and SLA compliance., Provided proactive and timely status updates to clients, managing delays, exceptions, and operational issues to...
Track and trace agent (After hours)
Provided real-time support to clients and operations, documenting events and updating tracking systems to maintain service continuity.