Héctor - Customer Service Rep with bilingual skills and call center experience

Morelia, Michoacán de Ocampo, MéxicoRemoteen

Provided inbound and outbound customer support in a hospital call center environment.

Delivered online client assistance for hardware/software setup and specialized testing training.

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced bilingual customer service representative with call center and online support background.

Demonstrated attentive listening, empathy, and problem-solving skills in diverse customer interactions.

Customer ServiceAdvanced

Handled inbound and outbound calls, chat, and social media support, ensuring client satisfaction.

bilingual CommunicationAdvanced

Fluent in English and Spanish, facilitating effective communication with diverse clients.

Technical SupportIntermediate

Assisted clients with hardware and software setup, providing online guidance and troubleshooting.

Empathy and ListeningAdvanced

Practiced attentive listening and empathy to understand customer needs and resolve issues.