Experienced IT support specialist with extensive background in technical troubleshooting, network management, and customer service across enterprise and residential environments.
Provided support for Office 365 applications including troubleshooting and user assistance.
Diagnosed and fixed LAN, WLAN, VPN, and network connectivity issues for diverse clients.
Managed hardware and software assets, including deployment, imaging, and procurement processes.
Delivered high-quality remote and in-person technical support to corporate and residential clients.
BRIGHTSPACE (D2L)
Provided remote IT support for Syntax employees, Managed ERP deployments in secure and resilient private, public, or hybrid clouds, Managed IT onboarding for new employees, Provided support for Microsoft Office 365 and Syntax Corporate applications, Handled office networking, LAN/WLAN/VPN, and...
VERIZON FIOS & METRO PCS TELVISTA
Assisted residential Verizon FiOS customers in troubleshooting network issues with their triple play services, Became part of the Care One Team, providing high-quality customer service and technical support.
BELKIN INTERNATIONAL TELISSIMO INTERNATIONAL
Remotely performed network troubleshooting steps with customers to fix LAN issues with Belkin networking devices such as Access points, Routers, Wireless Network Cards, and LAN switches.
High School
Middle School
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Handled office network infrastructure, cabling, and telephony systems to ensure operational continuity.
