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IT Support Specialist with 5+ years of experience in tech and customer service
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Competencies
Provided support for Office 365 applications including troubleshooting and user assistance.
Diagnosed and fixed LAN, WLAN, VPN, and network connectivity issues for diverse clients.
Managed hardware and software assets, including deployment, imaging, and procurement processes.
Delivered high-quality remote and in-person technical support to corporate and residential clients.
Handled office network infrastructure, cabling, and telephony systems to ensure operational continuity.
Education
Languages
Summary
Experienced IT support specialist with extensive background in technical troubleshooting, network management, and customer service across enterprise and residential environments.
Key Achievements
- Provided remote IT support for Syntax employees, managing enterprise applications and cloud deployments
- Troubleshot and resolved network issues for residential and business clients across multiple service providers
- Supported onboarding and provisioning of new employees, ensuring seamless integration into corporate IT environment
Experience
Tech Support Analyst
Provided remote IT support for Syntax employees, Managed ERP deployments in secure and resilient private, public, or hybrid clouds, Managed IT onboarding for new employees, Provided support for Microsoft Office 365 and Syntax Corporate applications, Handled office networking, LAN/WLAN/VPN, and...
Tech Support Representative
Assisted residential Verizon FiOS customers in troubleshooting network issues with their triple play services, Became part of the Care One Team, providing high-quality customer service and technical support.
Tech Support Representative
Remotely performed network troubleshooting steps with customers to fix LAN issues with Belkin networking devices such as Access points, Routers, Wireless Network Cards, and LAN switches.