Heidi - Tourism Manager with 10+ years of travel industry expertise

Quito, Pichincha, Ecuadoren

Managed complex itineraries and provided personalized travel advice, ensuring customer satisfaction and repeat business.

Utilized GDS systems for airfare issuance and modifications, maintaining accuracy and efficiency in booking processes.

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Summary

Dedicated tourism professional with extensive experience managing travel operations, client relations, and sales. Skilled in using GDS systems and a variety of tech tools to optimize service delivery and business growth.

Key Achievements

Led sales efforts in both travel agency and retail settings, achieving sales targets and fostering client loyalty.

Skills

Travel Industry OperationsExpert

Handled travel bookings, itineraries, and client advisory, coordinating with airlines and hotels for seamless service.

Customer Service & RelationsAdvanced

Provided personalized assistance, resolved issues promptly, and maintained strong client relationships.

Sales & MarketingIntermediate

Conducted tele-sales and in-person consultations for travel packages, achieving sales goals and customer retention.

IT SkillsAdvanced

Proficient in Excel, Word, PowerPoint, and AI tools to enhance work efficiency and data management.

Languages

Español

Experience

Gerente General

Tourism World Viajes Sas

Experiencia: Counter de Agencia de Viajes, Asesoría personalizada en viajes nacionales e internacionales., Manejo de sistemas GDS para emisión y cambios de boletos aéreos., Cotización y venta de paquetes turísticos, hoteles, traslados y seguros., Gestión de itinerarios complejos y asesoría en...