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Heidi
Gerente General
Contato
Competências
Handled travel bookings, itineraries, and client advisory, coordinating with airlines and hotels for seamless service.
Provided personalized assistance, resolved issues promptly, and maintained strong client relationships.
Conducted tele-sales and in-person consultations for travel packages, achieving sales goals and customer retention.
Proficient in Excel, Word, PowerPoint, and AI tools to enhance work efficiency and data management.
Formação acadêmica
Idiomas
Resumo
Dedicated tourism professional with extensive experience managing travel operations, client relations, and sales. Skilled in using GDS systems and a variety of tech tools to optimize service delivery and business growth.
Principais conquistas
- Managed complex itineraries and provided personalized travel advice, ensuring customer satisfaction and repeat business.
- Utilized GDS systems for airfare issuance and modifications, maintaining accuracy and efficiency in booking processes.
- Led sales efforts in both travel agency and retail settings, achieving sales targets and fostering client loyalty.
Experiência
Gerente General
Experiencia: Counter de Agencia de Viajes, Asesoría personalizada en viajes nacionales e internacionales., Manejo de sistemas GDS para emisión y cambios de boletos aéreos., Cotización y venta de paquetes turísticos, hoteles, traslados y seguros., Gestión de itinerarios complejos y asesoría en...