Experienced in managing customer inquiries, technical support, and account management in both English and Spanish across various industries.
Provided technical assistance and support to customers in English and Spanish across multiple platforms.
Effectively managed customer interactions through calls, emails, and chats, ensuring clear and empathetic communication.
Handled customer accounts, helped with online order tracking, and resolved billing issues.
Assisted customers in selecting plans and prevented service cancellations by offering affordable alternatives.
Pastry Home
producing and delivering orders for the products I sold
STARTEK
answered calls from customers with technical issues, managed their online accounts, met a sales goal, helped customers pay for their mobile services in the Xfinity Mobile campaign
INTOCH
making and answering calls to customers with technical issues, managing their accounts, met a sales goal, prevented customers from canceling service by offering them more affordable plans in the Vivint campaign
ALORICA
answering calls from customers with technical issues with their accounts, helping them access their prescriptions, everything related to placing and tracking orders on the CVS.COM campaign
Primary school
Bachelor of Science and Humanities
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Completed multiple tasks efficiently while managing high call volumes and multiple campaigns.
COLLECTIVE SOLUTIONS
answering calls , emails , and chats from customers with technical issues, managing their online accounts and website, helping them access their orders
