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Helton
Customer Service with 2+ years in BPO and retention roles
Video resume
Customer Service representative
I have more than 2 years in BPO callcenter nnMy first callcenter was at Ibex Global as a customer service representative for Amazon nnMy most recent position was at Premier Contact Solution as a customer service retention who handled customer's...
Contact
Managua, Managua Department, Nicaragua
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided support and assistance to customers, addressing inquiries and resolving issues efficiently.
Retention StrategiesIntermediate
Implemented customer retention techniques to maintain client satisfaction and loyalty.
Communication SkillsAdvanced
Handled customer interactions effectively through verbal communication and active listening.
Transaction HandlingIntermediate
Managed customer transactions smoothly, ensuring accuracy and customer satisfaction.
Summary
Experienced BPO call center professional with over 2 years in customer service and retention roles, demonstrating dedication and attention to detail.
Key Achievements
- Gained over two years of experience in BPO call centers, focusing on customer service and retention
- Worked as a Customer Service Representative at Ibex Global handling Amazon accounts
- Handled customer transactions and managed retention strategies at Premier Contact Solution
Skills
Customer ServiceRetention StrategiesCommunication SkillsTransaction Handling
Published on CazVid - Jul 2, 2025