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Herberth
Counter Agent
Video resume
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Competencies
Handled customer inquiries, resolved issues, and maintained client satisfaction.
Addressed complex customer complaints and provided effective solutions.
Engaged in selling products and services, emphasizing listening to customer needs.
Utilized active listening and clear communication in both Spanish and English.
Education
Summary
Experienced customer service executive with over 13 years of proficiency in client interaction, problem resolution, and sales, primarily in Spanish.
Key Achievements
- Accumulated 13 years of experience in customer service and sales
- Developed skills in handling negative situations and problem-solving
- Gained bilingual communication abilities in Spanish and English
Experience
Counter Agent
Assisted international clients in both English and Spanish., Handled vehicle check-in/check-out, contracts, and customer inquiries., Ensured customer satisfaction and solved last-minute service issues.
Call Center Agent
Managed customer service calls and product support., Provided quick solutions with professionalism and clarity.
Route Driver Manager
Supervised daily delivery operations and coordinated logistics routes., Maintained contact with clients, handled complaints, and improved delivery efficiency.
Administrator
Oversaw administrative and financial operations., Provided direct customer service during sensitive situations., Managed staff schedules and service quality.