Herlan - Content Moderator with 4 years of experience in digital content review

San José, San José, Costa Ricaen

Reviewed and evaluated digital content according to internal policies at Accenture.

Reported sensitive or inappropriate material, ensuring compliance with standards.

Published on CazVid

Summary

Experienced professional with a strong background in digital content review, customer service, and data validation, committed to maintaining high-quality standards and operational efficiency.

Key Achievements

Provided customer service support, resolving account inquiries efficiently at Bill Gosling Outsourcing.

Skills

Digital Content ModerationAvanzado

Reviewed digital content to identify appropriateness and report anomalies.

Customer Account SupportIntermedio

Assisted customers with account inquiries and issue resolution via internal channels.

Data ValidationIntermedio

Validated and updated data in internal systems with focus on accuracy and compliance.

Office SoftwareAvanzado

Utilized internal tools and office software for content moderation and data management.

Team CollaborationIntermedio

Experience

Content Moderator

Accenture

Feb 2025 - Jul 2025

Reviewed and evaluated digital content according to internal policies., Identified and reported sensitive or inappropriate material., Collaborated with teams under strict quality standards., Used internal tools and met performance metrics.

Back-office Agent

Bill Gosling Outsourcing

Provided customer service support via internal channels, resolving account inquiries with professionalism and empathy., Investigated and resolved discrepancies in customer accounts, contributing to improved satisfaction and reduced escalations., Validated and updated data in internal systems with a...