This is my profileContact via CazVid
Hernan
Customer Service & Team Leadership with 13 years of industry experience
Video resume
Contact
Competencies
Delivered customer support and inquiries resolution across multiple roles and industries.
Supervised and led teams of various sizes, overseeing daily operations and team performance.
Assisted customers and managed sales processes for mobile services and other products.
Addressed customer inquiries and issues, ensuring effective and timely resolutions.
Effective communicator in customer interactions, team coordination, and leadership roles.
Education
Languages
Summary
Customer service professional with over 13 years of experience, including team management, sales, and inquiry support. Demonstrates strong leadership and communication skills.
Key Achievements
- Managed teams of over 100 peers at Concentrix Nicaragua and over 20 at PANAMCO.
- Held roles spanning customer service, sales, and team leadership, demonstrating role progression.
- Contributed to fraud prevention and inquiry assistance in customer service roles, ensuring quality support.
Experience
Customer Service Representative
Worked as a Customer Service Representative for TTEC, a vendor for Covered California.
Senior Team Manager
Managed a team of more than a hundred peers., Worked as a Customer Service Representative for more than 10 years.
Customer Service Representative
Assisted customers with inquiries regarding Money Transfers., Part of the Fraud Prevention Team.
Sales Associate
Worked as a Sales Representative for a major mobile services company.
Sales Associate
Managed a team of more than 20 people., In charge of Pre-sales and assisting customers with daily inquiries regarding sales.