Heyzel - Customer Support & Logistics Specialist with 8+ years of technical expertise

Diriamba, Carazo Department, Nicaraguaen

Progressed from customer service roles to remote technical support and health and security specialization at Foundever

Handled sensitive health and security cases while ensuring compliance with company protocols

Published on CazVid

Summary

Experienced in remote technical support, customer service, and logistics coordination with proven ability to handle sensitive cases and ensure effective communication.

Key Achievements

Provided routing and translation support as Driver Support Agent, enhancing logistics efficiency

Skills

Customer ServiceAdvanced

Delivered empathetic customer service and technical support in various roles, including remote environments.

Technical SupportAdvanced

Assisted employees with troubleshooting, system configurations, and access issues remotely at Foundever.

Logistics CoordinationIntermediate

Provided drivers with accurate routing and managed logistics support communication effectively.

CommunicationAdvanced

Acted as a communication bridge between drivers and customers, ensuring clarity and efficiency.

Languages

Spanish

Experience

Customer Service → Health and Security (WhiteGlove) → Remote Technical Support

Foundever

Oct 2023 - Jul 2025

Started in customer service, resolving inquiries and providing empathetic and effective solutions., Promoted to Health and Security, handling sensitive cases ensuring compliance with internal protocols., Advanced to remote technical support, assisting employees with troubleshooting, system...

Driver Support Agent

Teleperformance

Dec 2022 - May 2023

Provided drivers with accurate routes and directions, ensuring efficient logistics., Acted as a communication bridge between drivers and customers facing language barriers., Maintained high service standards and fast response times in a fully remote environment.