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Customer Support & Logistics Specialist with 8+ years of technical expertise
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Competencies
Delivered empathetic customer service and technical support in various roles, including remote environments.
Assisted employees with troubleshooting, system configurations, and access issues remotely at Foundever.
Provided drivers with accurate routing and managed logistics support communication effectively.
Acted as a communication bridge between drivers and customers, ensuring clarity and efficiency.
Education
Languages
Summary
Experienced in remote technical support, customer service, and logistics coordination with proven ability to handle sensitive cases and ensure effective communication.
Key Achievements
- Progressed from customer service roles to remote technical support and health and security specialization at Foundever
- Handled sensitive health and security cases while ensuring compliance with company protocols
- Provided routing and translation support as Driver Support Agent, enhancing logistics efficiency
Experience
Customer Service → Health and Security (WhiteGlove) → Remote Technical Support
Started in customer service, resolving inquiries and providing empathetic and effective solutions., Promoted to Health and Security, handling sensitive cases ensuring compliance with internal protocols., Advanced to remote technical support, assisting employees with troubleshooting, system...
Driver Support Agent
Provided drivers with accurate routes and directions, ensuring efficient logistics., Acted as a communication bridge between drivers and customers facing language barriers., Maintained high service standards and fast response times in a fully remote environment.