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Howard
Patient Access Specialist with 5+ years in healthcare support
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Competencies
Supported patients by resolving access issues, scheduling appointments, and educating on healthcare procedures.
Successfully managed scheduling for various clinical specialties and coordinated referrals.
Provided excellent service via call management, resolving inquiries and retaining customers.
Maintained HIPAA standards while supporting healthcare enrollment and patient data handling.
Met sales and retention goals in customer service roles, including product knowledge and issue resolution.
Education
Languages
Summary
Experienced professional in healthcare support, specializing in patient advocacy, appointment coordination, and customer service, proficient in bilingual communication.
Key Achievements
- Managed high-volume patient intake and appointment scheduling for ER and specialty care.
- Advocated for patients facing barriers, ensuring timely access to medical services.
- Supported healthcare plan enrollment and guided employees through insurance options.
Experience
Business Support Assistant
Supported healthcare and pension plan enrollment, working with HR and payroll (ADP)., Guided employees through insurance and retirement options (Medicare, 401k, pensions)., Assisted onboarding classes with payroll/HR processes and maintained HIPAA compliance.
Customer Service / Appointment Setter
Managed inbound/outbound calls to schedule medical appointments and resolve patient inquiries.
Retention & Sales Specialist
Retained customers by resolving issues and highlighting service value., Consistently met retention and sales goals.
Sales Representative
Closed inbound/outbound sales, reaching monthly targets., Delivered excellent customer experiences and product knowledge.