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Howard
Customer Service
Video resume
Contact
Competencies
Proficient in Leadership for leadership & team collaboration tasks
Proficient in Team Collaboration for leadership & team collaboration tasks
Proficient in Customer Service for customer service & sales expertise tasks
Proficient in Sales Expertise for customer service & sales expertise tasks
Proficient in Technical Support for technical support & problem solving tasks
Education
Languages
Summary
Professional profile
Experience
Served as the first point of contact for all patient inquiries, managing high-volume intake for appointment scheduling and initial check-in for Emergency Room (ER) attention.. Coordinated all aspects of specialty care, successfully scheduling referrals and appointments for a wide range of services such as Dermatology, Podiatry, Cardiology, Gastroenterology and other clinical specialties.. Advocated for patients facing barriers to healthcare, proactively resolving access issues to ensure timely receipt of necessary medical services.. Educated patients on required documentation, preparatory instructions, and logistical details for upcoming medical appointments, lab work, and diagnostic testing.
Business Support Assistant
Supported healthcare and pension plan enrollment, working with HR and payroll (ADP).. Guided employees through insurance and retirement options (Medicare, 401k, pensions).. Assisted onboarding classes with payroll/HR processes and maintained HIPAA compliance.
Customer Service / Appointment Setter
Managed inbound/outbound calls to schedule medical appointments and resolve patient inquiries.
Retention & Sales Specialist
Retained customers by resolving issues and highlighting service value.. Consistently met retention and sales goals.
Sales Representative
Closed inbound/outbound sales, reaching monthly targets.. Delivered excellent customer experiences and product knowledge.
Patient Service Representative / Patient Access Specialist
Served as the first point of contact for all patient inquiries, managing high-volume intake for appointment scheduling and initial check-in for Emergency Room (ER) attention.. Coordinated all aspects of specialty care, successfully scheduling referrals and appointments for a wide range of services such as Dermatology, Podiatry, Cardiology, Gastroenterology and other clinical specialties.. Advocated for patients facing barriers to healthcare, proactively resolving access issues to ensure timely receipt of necessary medical services.. Educated patients on required documentation, preparatory instructions, and logistical details for upcoming medical appointments, lab work, and diagnostic testing.
Customer Support Specialist
Delivered high-touch support across multi-channel platforms (email, live chat, phone), maintaining a 95%+ CSAT (Customer Satisfaction) score while effectively de-escalating complex client issues.. Streamlined inquiry resolution workflows, reducing average handle time by 15% without compromising service quality or accuracy.. Driven by Value & Cross-Functional Growth by collaborated with internal teams (Product/Operations) to relay recurring customer feedback, directly contributing to a 10% increase in user retention and product improvement.
Customer Service Representative
Closed inbound/outbound sales, reaching monthly targets.. Delivered excellent customer experiences and product knowledge.
Skills
Video Transcript
Customer Service
Hello, my name is Howard, I've been working in customer service for about 10 years now, and I have the experience to support our customers or the customers in this case. And I'll be happy to work with you guys. And based on my experience, you can see my resume is already added to this application and I would love to have the opportunity to continue with the interview. Thank you so much.
Customer service, sales, tech support, appointment
Hi, my name is Howard Mejia. I'm a bilingual senior specialty for about the last 10 years and I've been working in different industries such as customer service, sales, technical support, appointment center and the healthcare industry. So I have plenty of experience and I know that I have the skills to perform this job and I will appreciate you for giving me the opportunity.