Hugo - Project Manager with 8 years of experience in software development

Oversaw project lifecycles from initiation to closure, ensuring timely delivery.

Applied Scrum and Kanban practices to streamline project workflows.

Maintained strong communication channels with clients for project alignment.

Led cross-functional teams to achieve project goals efficiently.

Offline staff supervision of 44 floor support agents, Daily coordination and supervision of the different areas of operations, Development of improvement actions that guarantee compliance with the KPIs, Planning, distribution and monitoring of team tasks

Advising customers by telephone, Recording information and measures taken during contact with the customer, Receiving and processing orders and requests, Confirming customer contact information, Channeling complaints and providing assistance with claims and suggestions

Advising customers electronically and by telephone, Receiving and processing orders and requests, Confirming customer contact information, Responding to customer queries and concerns, Offering products or services to customers