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Project Manager with 8 years of experience in software development
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Competencies
Oversaw project lifecycles from initiation to closure, ensuring timely delivery.
Applied Scrum and Kanban practices to streamline project workflows.
Maintained strong communication channels with clients for project alignment.
Led cross-functional teams to achieve project goals efficiently.
Education
Summary
Dedicated professional with extensive experience managing software projects and leading development teams.
Key Achievements
- Led a team of 10 developers to successfully deliver multiple software projects on time
- Improved project delivery efficiency by implementing Agile methodologies
- Managed client relationships resulting in repeat business and client satisfaction
Experience
Operations Supervisor
Offline staff supervision of 44 floor support agents, Daily coordination and supervision of the different areas of operations, Development of improvement actions that guarantee compliance with the KPIs, Planning, distribution and monitoring of team tasks
Customer Service Agent
Advising customers by telephone, Recording information and measures taken during contact with the customer, Receiving and processing orders and requests, Confirming customer contact information, Channeling complaints and providing assistance with claims and suggestions
Customer Service Agent
Advising customers electronically and by telephone, Receiving and processing orders and requests, Confirming customer contact information, Responding to customer queries and concerns, Offering products or services to customers