Hurby - Customer Service Specialist with 5+ years in retail and virtual support

Utilized CRM systems and Microsoft 360 to engage with customers, resolve inquiries, and maintain customer satisfaction.

Engaged with customers to identify concerns and negotiate solutions to retain their business.

Managed daily store operations, tracked sales and expenses, and provided customer recommendations.

Applied technical skills to handle customer data, manage communication tools, and improve service processes.

Engaged with customers intending to discontinue product use, identifying their concerns and negotiating solutions to retain their business., Handled a variety of customer inquiries, ensuring prompt and accurate resolutions to enhance satisfaction., Addressed and resolved account issues, including...

Owner and managing Director of a small hardware store, greet customers, address inquiries and provide product recommendations oversee daily store opening and closing procedures track daily sales, expenses, and profits.