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Hurby
Customer Service Specialist with 5+ years in retail and virtual support
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Competencies
Utilized CRM systems and Microsoft 360 to engage with customers, resolve inquiries, and maintain customer satisfaction.
Engaged with customers to identify concerns and negotiate solutions to retain their business.
Managed daily store operations, tracked sales and expenses, and provided customer recommendations.
Applied technical skills to handle customer data, manage communication tools, and improve service processes.
Education
Languages
Summary
Experienced in customer engagement, retention strategies, and business operations with proficiency in CRM systems and Microsoft 360.
Key Achievements
- Held roles in customer retention, resolving client issues, and managing customer inquiries across different industries.
- Owned and managed daily operations of a small hardware store, including sales tracking and customer engagement.
- Developed proficiency in CRM systems and Microsoft 360 tools to enhance service delivery and operational efficiency.
Experience
RETENTION AND CUSTOMER SERVICES REPRESENTATIVE
Engaged with customers intending to discontinue product use, identifying their concerns and negotiating solutions to retain their business., Handled a variety of customer inquiries, ensuring prompt and accurate resolutions to enhance satisfaction., Addressed and resolved account issues, including...
MANAGING DIRECTOR
Owner and managing Director of a small hardware store, greet customers, address inquiries and provide product recommendations oversee daily store opening and closing procedures track daily sales, expenses, and profits.