Ian - Customer Service Specialist with 5+ years in Hospitality and Client Support

Mexico City, Mexico City, Mexicoen

Managed customer inquiries and complaints efficiently at Teleperformance, ensuring high satisfaction levels

Trained new baristas at Starbucks, developing core skills and expertise for team strengthening

Published on CazVid

Summary

Dedicated professional with over 5 years of experience in customer service, team training, and client satisfaction strategies across the hospitality and client service sectors.

Key Achievements

Implemented personalized customer service strategies, enhancing client engagement across roles

Skills

Customer ServiceAvanzado

Provided excellent customer service, managing inquiries and complaints effectively.

Office SuiteAvanzado

Utilized Office tools for documentation, scheduling, and communication tasks.

Communication in EnglishAvanzado

Communicated effectively with clients and teams in English to ensure clear understanding.

TeamworkIntermedio

Collaborated with sales and service teams to improve customer experience.

Languages

Inglés(Avanzado)

Experience

Barista Trainer

Starbucks

Enero 2022 - 2024

Barista entrenador de nuevos talentos, Barista Completo, Entrenador, Inventariado y Almacenamiento, Control de Proveedores

Customer service specialist

Teleperformance México

2025 - Present

Gestión eficiente de consultas y quejas de clientes para garantizar altos niveles de satisfacción., Coordinación con equipos de ventas para mejorar la experiencia del cliente y aumentar la fidelización., Implementación de estrategias personalizadas de atención al cliente adaptadas a diferentes...