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Customer Service Specialist with 5+ years in Hospitality and Client Support
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Competencies
Provided excellent customer service, managing inquiries and complaints effectively.
Utilized Office tools for documentation, scheduling, and communication tasks.
Communicated effectively with clients and teams in English to ensure clear understanding.
Collaborated with sales and service teams to improve customer experience.
Education
Languages
Summary
Dedicated professional with over 5 years of experience in customer service, team training, and client satisfaction strategies across the hospitality and client service sectors.
Key Achievements
- Managed customer inquiries and complaints efficiently at Teleperformance, ensuring high satisfaction levels
- Trained new baristas at Starbucks, developing core skills and expertise for team strengthening
- Implemented personalized customer service strategies, enhancing client engagement across roles
Experience
Barista Trainer
Barista entrenador de nuevos talentos, Barista Completo, Entrenador, Inventariado y Almacenamiento, Control de Proveedores
Customer service specialist
Gestión eficiente de consultas y quejas de clientes para garantizar altos niveles de satisfacción., Coordinación con equipos de ventas para mejorar la experiencia del cliente y aumentar la fidelización., Implementación de estrategias personalizadas de atención al cliente adaptadas a diferentes...