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Receptionist & Reservationist at Ndalo Hotel & Conferencing
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Competencies
Expert in providing exceptional guest experiences through effective communication and problem resolution.
Proficient in managing reservations using Semper and other booking tools to maximize efficiency.
Skilled in handling guest inquiries, complaints, and providing professional service.
Experienced in using Microsoft Office Suite for documentation, reporting, and reservation management.
Capable of managing financial transactions accurately and securely.
Education
Summary
Motivated hospitality professional with experience in front desk operations, reservations management, and guest relations. Adept at resolving issues, utilizing reservation systems, and delivering exceptional customer service to enhance guest satisfaction.
Key Achievements
- Streamlined front desk operations, enhancing guest check-in and check-out efficiency.
- Managed high-volume reservations for both individual guests and large groups, ensuring accuracy.
- Resolved guest issues promptly, significantly improving customer satisfaction scores.
- Handled cash and card transactions with high accuracy, maintaining financial integrity.
- Utilized Semper and Microsoft Suite tools to optimize reservation management and reporting.
Experience
RECEPTIONIST & RESERVATIONIST
Managed front desk operations, including seamless guest check-in and check-outs, ensuring a positive guest experience.. Processed high-volume reservations for individual guests and large groups including significant cash and card payments.. Proactively managed overbooking situations, offering alternative solutions and maintaining customer satisfaction.. Coordinated conference logistics, including room setup, catering and audio-visual requirements, often under tight deadlines.