Experienced professional skilled in bilingual communication, customer support, and administrative tasks across healthcare, legal, retail, and research sectors. Adept at managing complex workflows and supporting diverse teams through effective communication and technical skills.
Effective in English and Spanish for professional communication in healthcare, legal, and customer service contexts.
Delivered support via multiple platforms including Zendesk, ensuring customer satisfaction across industries.
Handled scheduling, file organization, and administrative tasks in medical, retail, and research settings.
Skilled in Microsoft Office Suite and CRM tools to support various operational requirements.
Homeland Language Services
Facilitated real-time communication between medical professionals and Spanish-speaking patients.
AKN Immigration
Provided administrative and client support for a U.S.-based immigration law firm., Managed scheduling, case tracking, and document organization.
TechStyle Fashion Group
Delivered high-quality support to English-speaking clients., Managed cases using Zendesk, Google Cloud, DYL CRM, and scheduled appointments via Calendly.
Quesos a Domicilio / Diletto Heladería
Oversaw sales, inventory management, and daily operations in a high-volume retail environment.
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Supervised sales and managed inventory in high-volume retail environments.
Clínica Luis Razetti
Managed physician’s calendar, scheduled and confirmed appointments, and processed patient payments.
Centro de Estudios Latinoamericanos Rómulo Gallegos
Supported academic and administrative tasks for the research center.
