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Travel Agent at Super Viajes Travel Service
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Competencies
Expert in creating tailored travel plans, managing reservations, and coordinating logistics for diverse clients.
Skilled in resolving client issues via phone, chat, and email, ensuring high satisfaction and loyalty.
Proficient in managing reservations, ticketing, and cancellations using Sabre for optimal operational efficiency.
Capable of effectively addressing client concerns and resolving disputes to maintain positive relationships.
Efficiently balances multiple bookings and customer inquiries in fast-paced environments.
Education
Languages
Summary
Dedicated travel professional with over 2 years of experience designing personalized travel plans, managing reservations with Sabre, and delivering exceptional customer service in dynamic environments. Skilled in conflict resolution and efficient communication.
Key Achievements
- Designed and booked customized travel itineraries utilizing Sabre system, enhancing client satisfaction.
- Managed complex bookings including flights, hotels, cruises, and tours with high accuracy.
- Provided clients with accurate visa and travel documentation support, increasing repeat business.
- Handled high-volume customer inquiries, consistently meeting SLA and QA standards.
Experience
Travel Agent
Designed and booked customized travel itineraries including flights, hotels, cruises, and tours. Utilized Sabre reservation system to manage bookings and ticketing. Provided clients with accurate visa, documentation, and travel requirement information. Resolved booking issues efficiently while maintaining high customer satisfaction
Customer Service Representative
Delivered live customer support via phone, chat, and email. Resolved billing errors, connectivity issues, and payment inquiries. Managed high-volume inbound interactions while meeting SLA and QA standards. Maintained professional communication with U.S.-based customers
Client Relations Team Member
Handled and dispatched online client requests efficiently. Served as liaison between clients and real estate agents. Conducted pre-screening to ensure qualified leads. Completed 170+ outbound calls daily while maintaining data accuracy and confidentiality