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Customer Relations Specialist at Concentrix/Frontier Airlines
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Competencies
Exceptional ability to address customer needs, resolve issues, and enhance overall experience.
Proficient in oral and written communication, facilitating clear and effective interactions.
Skilled in identifying issues and devising practical solutions promptly.
Capable of managing and resolving conflicts to maintain positive relationships.
Education
Summary
Dedicated customer service professional with over 3 years of experience in airline and delivery industries. Skilled in de-escalation, communication, and problem-solving to enhance customer satisfaction and operational efficiency.
Key Achievements
- Deescalated customer complaints, enhancing satisfaction and loyalty.
- Provided comprehensive information on memberships, promotions, and bookings to improve customer engagement.
- Managed escalations effectively, ensuring timely resolution and customer retention.
- Coordinated delivery operations, ensuring seamless communication between drivers and customers.
Experience
Customer Relations Specialist
Deescalate customers complaints providing alternative solutions when flights are disrupted., Provide information about membership, promotions and booking procedures., Handle escalations from customers.
Customer Service Representative
Coordinated deliveries for customers order placed online or through the phone., Established communication between drivers and customers to ensure smooth deliveries., Walked drivers, customers and merchants through the app and assisted during technical issues.