Isaac - Customer Service & Logistics Coordinator with diverse experience in customer support, recruitment, and dispatching

Skilled in addressing customer inquiries, resolving issues, and ensuring positive interactions.

Experienced in dispatching and routing for efficient service delivery in emergency and commercial settings.

Bilingual in English, proficient in clear, empathetic communication tailored to diverse audiences.

Capable of quickly identifying issues and implementing effective solutions in fast-paced environments.

Helped customers understand the privileges of being a member of the company.. Ensured all member doubts were addressed before ending the call.. Assisted members in setting up their accounts and explained how to use them.

Started at CR England as a pre-qualifying agent, conducting background and driving history checks within 8 minutes, ensuring quality and time management.. Promoted to recruiter after 1 month, where I spoke to potential drivers, scheduled DOT physicals and CDL appointments, and built rapport through follow-ups.. Achieved top performance and was promoted to team leader, overseeing 5 recruiters and ensuring excellent service by leading by example.. Assisted customers in understanding membership benefits, resolving doubts, setting up accounts, and explaining account usage.. Solved problems for drivers stuck due to bad weather or bus delays, finding solutions when others couldn't.

Efficiently coordinated road service personnel for emergency roadside assistance of commercial vehicles.. Utilized dispatching software for prompt routing.. Provided exceptional customer support and reassurance.. Monitored real-time status of service vehicles.. Collaborated with tow operators and mechanics.. Maintained accurate service records.. Resolved dispatch issues quickly.. Ensured compliance with safety protocols.. Worked closely with operations to ensure trucks and trailers were safe and roadworthy.