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Isaac
Custome Service Agent
Currículo em vídeo
Contato
Competências
Skilled in addressing customer inquiries, resolving issues, and ensuring positive interactions.
Experienced in dispatching and routing for efficient service delivery in emergency and commercial settings.
Bilingual in English, proficient in clear, empathetic communication tailored to diverse audiences.
Capable of quickly identifying issues and implementing effective solutions in fast-paced environments.
Experienced in talent acquisition, candidate screening, and customer engagement strategies.
Formação acadêmica
Idiomas
Resumo
Dedicated professional with proven success in customer service, logistics coordination, and recruitment. Bilingual communicator with a strong problem-solving aptitude, committed to enhancing operational efficiency and client satisfaction.
Principais conquistas
- Streamlined background and driving checks at CR England, improving processing time to under 8 minutes.
- Promoted from pre-qualifying agent to recruiter within one month due to high performance and efficiency.
- Provided exceptional customer support at Telvista, ensuring member satisfaction and clear communication.
- Coordinated emergency roadside assistance effectively, enhancing response times and customer satisfaction.
Experiência
CUSTOME SERVICE AGENT
Helped customers understand the privileges of being a member of the company.. Ensured all member doubts were addressed before ending the call.. Assisted members in setting up their accounts and explained how to use them.
RECRUITER
Started at CR England as a pre-qualifying agent, conducting background and driving history checks within 8 minutes, ensuring quality and time management.. Promoted to recruiter after 1 month, where I spoke to potential drivers, scheduled DOT physicals and CDL appointments, and built rapport through follow-ups.. Achieved top performance and was promoted to team leader, overseeing 5 recruiters and ensuring excellent service by leading by example.. Assisted customers in understanding membership benefits, resolving doubts, setting up accounts, and explaining account usage.. Solved problems for drivers stuck due to bad weather or bus delays, finding solutions when others couldn't.
ROAD SERVICE DISPATCHER
Efficiently coordinated road service personnel for emergency roadside assistance of commercial vehicles.. Utilized dispatching software for prompt routing.. Provided exceptional customer support and reassurance.. Monitored real-time status of service vehicles.. Collaborated with tow operators and mechanics.. Maintained accurate service records.. Resolved dispatch issues quickly.. Ensured compliance with safety protocols.. Worked closely with operations to ensure trucks and trailers were safe and roadworthy.
Habilidades
Transcrição do vídeo
Isaac
I'm Isaac. I've been in logistics for seven years eight years and the part that I like most about road service is helping people and It occupies my mind because you got to find a solution and everything is urgent So you got to be on top of your game I've been in sales as well, but most of all I like Road service because you got to find a solution can't really wait You