Experienced in customer service, technical troubleshooting, and account management across retail, telecom, and insurance sectors. Skilled in CRM, problem-solving, and task management.
Provided technical support and customer assistance across diverse industries, ensuring customer satisfaction.
Resolved technical issues related to warranties, telecom installations, and insurance claims, utilizing CRM and mobile app tools.
Diagnosed and addressed customer issues through troubleshooting, documentation, and effective communication.
Managed multiple tasks including scheduling, document handling, and reporting in fast-paced support environments.
SYKES
Handled extended warranty support for major U.S. retailers., Duties included scheduling repairs or replacements, receiving documents via email, and guiding customers through troubleshooting steps.
COX
Virtual assistant for a telecommunications company, tech support, scheduling internet and phone installations, managing live chat support, and manage documents via email.
TELEPERFORMANCE
Night shift supervisor managing premium bank accounts, maintained sensitive account preferences, and created service-related reports to support efficient customer care operations.
Master in UX/UI
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Handled email correspondence, document review, and report creation for various customer and account records.
