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Customer Service & Technical Support Specialist with 5+ years in Telecom & Retail
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Competencies
Provided technical support and customer assistance across diverse industries, ensuring customer satisfaction.
Resolved technical issues related to warranties, telecom installations, and insurance claims, utilizing CRM and mobile app tools.
Diagnosed and addressed customer issues through troubleshooting, documentation, and effective communication.
Managed multiple tasks including scheduling, document handling, and reporting in fast-paced support environments.
Handled email correspondence, document review, and report creation for various customer and account records.
Education
Languages
Summary
Experienced in customer service, technical troubleshooting, and account management across retail, telecom, and insurance sectors. Skilled in CRM, problem-solving, and task management.
Key Achievements
- Handled extended warranty support and troubleshooting at SYKES and COX, improving customer satisfaction.
- Supervised night shifts and managed sensitive bank accounts, ensuring compliance and operational efficiency at TELEPERFORMANCE.
- Managed supplemental insurance claims and supported tech issues via website and mobile apps at QUALFON, demonstrating role versatility and technical skills.
Experience
CSA and Tech support
Handled extended warranty support for major U.S. retailers., Duties included scheduling repairs or replacements, receiving documents via email, and guiding customers through troubleshooting steps.
Virtual assistant
Virtual assistant for a telecommunications company, tech support, scheduling internet and phone installations, managing live chat support, and manage documents via email.
CSA and Tech support
Night shift supervisor managing premium bank accounts, maintained sensitive account preferences, and created service-related reports to support efficient customer care operations.