Experienced customer service agent skilled in conflict resolution, team coaching, and client support across diverse settings. Adept at handling inquiries, managing escalations, and supporting team performance. Also experienced in childcare and household management, showcasing versatility and a...
Provided English-language customer service support across multiple roles, resolving inquiries and managing escalations.
Handled customer disputes and escalations effectively, maintaining positive client relationships.
Conducted coaching sessions and supported team performance improvements in call centers.
Managed daily routines, meal prep, and transportation for children, demonstrating responsibility and multitasking.
Alorica Colombia II S.A.S
Handled U.S. customer inquiries., Conflict resolution., Nesting., Supervisor escalations., Team coaching., Floor support and side by sides in order to help with the improvement of the team and their kpi’s.
TaskUs
Support for Wise clients globally., Problem resolution., Data management., Call quality control., Coaching., Report generation., Onboarding assistance.
Alorica Colombia II S.A.S
Handled U.S. customer inquiries., Conflict resolution., Credit card requests., Supervisor escalations., Team coaching., Floor support.
Cheers Pizzería
Customer service., Inventory management.
High School Diploma
English Course
Nursing Assistant Technician
Acting Course
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Assisted with report generation, data management, and onboarding processes in customer service environments.
Cheers Pizzería
Customer service., Inventory management.
